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Six Sigma Innovation General Terms and Conditions

General Terms and Conditions

GTCs General Terms and Conditions for Trainings, Seminars, Workshops and Project Execution Support

1. Scope of application

1.1 These General Terms and Conditions ("GTC") apply to all training and further training courses, including seminars, project execution support as well as the accompanying teaching materials and additional modules such as "e-learning", which are provided by the customer at the SSI -Six Sigma & Innovation ("SSI").


1.2 By placing an order with the SSI, these General Terms and Conditions shall be deemed to have been acknowledged unless the customer expressly objects to their validity when placing orders. Changes to the General Terms and Conditions shall become part of current contracts as soon as they are valid, even if the customer does not object within a period of one month after notification of the change, despite special reference to his right of objection.


1.3 General terms and conditions of business of customers do not have any legal effects.

2. Registration and order

2.1 The registration and / or order by the customer must be made either in writing by post or fax or online (, By signing up or placing an order, the customer declares his binding contract offer to participate in the seminar and / or to purchase the ordered product. The customer shall immediately receive a written or electronic confirmation of registration from the SSI. This does not constitute the acceptance of the contract.


2.2 The acceptance of the contract by the SSI shall take place after examination of the contract offer and the availability of the desired service either by written or electronic confirmation or by execution of the order.


2.3 The number of participants is always limited; They are given in the order of registration.

3. Participation fees and prices


3.1 All participation fees and prices indicated by the SSI are net prices plus the valid VAT.


3.2 Participation fees include the costs for the seminar, detailed working documents in electronic format (pdf file), qualification proof, drinks, lunch and breaks.


3.3 Additional examination costs as well as costs for the production of certificates are incurred for all examination courses.


4. Hotel costs

The customer shall bear the costs of accommodation and meals outside the seminar area. In many hotels special conditions apply for SSI seminars. However, the SSI does not guarantee the availability of the hotel rooms.

5. Invoicing


5.1 Invoicing shall be made before the beginning of the respective event, for combination bookings before the start of the first event.


5.2 Unless stated otherwise in the invoice, invoices of the SSI shall be due for payment within 14 days from receipt without deduction.

6. Implementation


6.1 Seminars will only be held after the minimum number of participants has been reached.


6.2 SSI reserves the right to change instructors and implementation locations as well as changes in dates and changes in the program sequence. The customer is always informed of changes in time. Claims of the customer in connection with measures pursuant to this clause shall be excluded.


6.2 The customer shall also not be entitled to compensation for a seminar day which has been neglected by him or his participant.


7. Cancellations


7.1 Cancellations of seminar participations require the written form (fax or e-mail) to be effective.


7.2 The customer can cancel his / her participation in a seminar free of charge if the SSI receives the cancellation in written form at the latest four (4) weeks before the start of a seminar. SSI will charge 20% of the participation fee as a service fee. For cancellations received in writing within four (4) weeks, but at least two (2) weeks before the start of the seminar, 50% of the participation fee will be charged as cancellation fees. For cancellations received by SSI within two (2) weeks before the start of the seminar, the full participation fee will be charged. The Six Sigma Green Belt can not be canceled.


7.3 The start date of the first event shall be the start of the event for all events in a combination booking. After expiry of the cancellation period before the start of the first event the following events of the combination booking can not be canceled. A combination booking is the booking of several independent trainings with the use of corresponding price discounts.

8. Booking Changes

Re-booking requests are to be communicated by the customer in writing (fax or email sufficient). Transfers are, however, dependent on the individual case and are therefore only possible on the basis of goodwill on the part of the SSI.


9. In-house training


9.1 If the customer wishes to postpone the date for an in-house training (ie a seminar at the customer's premises), this is free of charge, provided that the SSI receives at least two (2) (Fax or email is sufficient). However, the appointment can only be postponed once by a maximum of three (3) months. The SSI will propose to the customer several alternative dates, taking into account a possible period of implementation, which the customer may require to book an appointment.

9.2 If the customer nevertheless does not book any of the proposed dates, the SSI reserves the right to charge the full price for the in-house training.

10. Revocation of consumer customers


10.1 If the customer is a consumer i.S.d. 13 of the German Civil Code (BGB), a two-week statutory right of withdrawal shall be granted to him in the event of conclusion of a contract by means of a distance contract, irrespective of the possibility of cancellation mentioned in section 7.


10.2 The customer shall be explicitly referred to once again by the SSI upon conclusion of the contract. The two-week cancellation period begins at the earliest with the receipt of the instruction. The punctual sending of the revocation is sufficient to meet the deadline.


10.3 If the SSI already begins the delivery of the agreed service before the end of the revocation period with the explicit consent of the customer, the right of revocation expires.


11. Copyrights

The customer receives comprehensive documents in connection with the seminars. All rights to these documents or parts thereof remain with the SSI respectively the respective author. The duplication and publication of the documents is not permitted without the prior written consent of SSI.

12. Liability

12.1 If a seminar is canceled due to insufficient number of participants or due to reasons for which the SSI is responsible, already paid participation fees will be reimbursed. In the case of combination bookings, a partial loss is refunded pro rata to the total price. Further claims are excluded.


12.2 SSI shall be liable for the foreseeable contract-type damage for damages resulting from a simple negligent violation of essential contractual obligations (cardinal obligation or essential secondary obligation), in the case of simply negligent impossibility or simply negligent default. Liability due to simple negligence in case of violation of non-essential contractual obligations is excluded. These limitations on liability do not apply to damages caused by intent or gross negligence. The same applies to damages resulting from a violation of life, body or health if SSI is responsible for the breach of duty and for damages resulting from a malicious concealment of a defect or the absence of a guaranteed condition. Liability under the Product Liability Act remains unaffected. The breach of duty by SSI is equivalent to that of its legal representative or vicarious agents.


12.3 The limitation period for claims for damages resulting from breaches of duty and for deficiency claims, For supplementary claims, self-acceptance and replacement of necessary expenses and for damages or reimbursement of futile expenses, shall be 12 months from the statutory commencement date. This does not apply to liability on grounds of intent, fraudulent concealment of a defect or in the absence of a guaranteed condition.


12.4 SSI shall not be liable for the loss or theft of items brought to the seminars by the Client or his employees.

13. Privacy Policy

The data of the customer or the subscribers are recorded via EDP and only used for internal purposes at the SSI.

14. General provisions


14.1 Counterclaims by SSI can only be settled or a right of retention be asserted if the customer's counterclaim is undisputed or legally binding.


14.2 Deviations from these General Terms and Conditions as well as changes and additions to a contract concluded between the customer and SSI shall be deemed to be mutually agreed by both parties by post or by fax, unless otherwise agreed in the corresponding contract. This also applies to a modification of this clause.


14.3 Jurisdiction is, as legally permissible, Bocholt. Without prejudice to this, SSI is entitled to sue at the domicile of the customer.


14.4 The legal relationship between SSI and the Customer is governed by the law of the Federal Republic of Germany under exclusion of the United Nations Convention on Contracts for the International Sale of Goods and the provisions of German law relating to collision law.


14.5 Should individual provisions of the General Terms and Conditions be wholly or partly invalid, then these remain effective.

Status: October 2008

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